Privacy Policy
Effective date: September 14, 2026
Last updated: September 14, 2026
Headlands Environmental (“Headlands,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, contact our team, subscribe to our email newsletter, request information about our services, or otherwise interact with us.
1. What Is Personal Information?
Personal information is information about an identifiable individual. It may include a person’s name, email address, telephone number, company or organization, job title, IP address, and information submitted through our website.
Personal information generally does not include business contact information used solely for communicating with an individual in relation to their employment, business, or professional responsibilities, where applicable under privacy law.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, telephone number, company, and job title.
- Information you provide through contact, quote-request, or project-inquiry forms.
- Details about your project, property, soil-management requirements, or requested services.
- Communications and correspondence between you and Headlands.
- Information included in an employment application or résumé submitted to us.
- Your name, email address, newsletter subscription status, and related email engagement information when you voluntarily subscribe to our email communications.
- Your communication preferences.
- Technical information, including your IP address, browser type, device type, operating system, referring website, pages viewed, and approximate geographic location.
- Cookie identifiers and information about how you use our website.
Please avoid submitting confidential, sensitive, or unnecessary personal information through a general website form.
3. How We Collect Information
We may collect personal information:
- Directly from you when you complete a form, contact us, request a quote, apply for a position, subscribe to our newsletter, or communicate with our team.
- Automatically through cookies, analytics tools, server logs, email-delivery tools, and similar technologies.
- From your employer, organization, representative, contractor, consultant, or another party involved in a project.
- From publicly available sources or third parties, where permitted by law.
4. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and provide requested information.
- Assess project requirements and prepare quotes or proposals.
- Provide, coordinate, and improve our services.
- Communicate with customers, prospective customers, suppliers, contractors, consultants, and other business contacts.
- Send email newsletters and company communications to individuals who have opted in.
- Manage newsletter subscriptions and communication preferences.
- Schedule meetings, site visits, hauling, or other project activities.
- Process and evaluate employment applications.
- Operate, maintain, secure, and improve our website.
- Understand website traffic and how visitors use our website.
- Detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity.
- Maintain appropriate business, operational, and legal records.
- Meet our legal, regulatory, contractual, and insurance obligations.
- Carry out other purposes identified when the information is collected or otherwise permitted by law.
We limit our collection of personal information to what is reasonably necessary for the identified purposes.
5. Consent
We collect, use, and disclose personal information with your consent, except where consent is not required or permitted by law.
Consent may be expressed or implied depending on the circumstances and the sensitivity of the information. For example, when you submit an inquiry form, you consent to our use of the information to review and respond to your inquiry.
We only add you to our email newsletter when you voluntarily opt in. Submitting a contact, quote-request, employment, or project-inquiry form does not automatically subscribe you to our newsletter.
You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services or respond to a request.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and improve performance.
Cookies are small files placed on a visitor’s device. Some cookies are required for website functionality, while others may be used for analytics.
We may use third-party analytics providers, such as Google Analytics, Google Search Console and alike to collect aggregated information about website traffic and visitor behaviour. These providers may collect information such as IP addresses, device information, pages visited, and time spent on the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website functions. Where required, we will obtain consent before activating non-essential cookies.
7. Email Newsletters
You may choose to subscribe to our email newsletter. When you opt in, we collect your name and email address for the purpose of sending company news, project updates, service information, and other relevant communications.
We use Klaviyo, a third-party email marketing platform, to manage subscriptions and distribute our newsletters. Klaviyo processes subscriber information on our behalf and may also collect technical information associated with email delivery and engagement, such as whether an email was delivered, opened, or a link was selected.
We only use your name and email address for these communications when you have provided your consent. You may withdraw your consent at any time by selecting the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from our newsletter will not prevent us from sending correspondence that is necessary to respond to an inquiry, provide requested services, manage an existing business relationship, or meet our legal obligations.
For more information about how Klaviyo handles personal information, please review Klaviyo’s Privacy Policy.
8. When We Share Personal Information
We do not sell or rent personal information.
We may share personal information with:
- Employees and authorized representatives who require it to perform their duties.
- Website hosting, information technology, analytics, communications, email marketing, and cybersecurity providers, including Klaviyo when you subscribe to our newsletter.
- Contractors, consultants, laboratories, transportation providers, or other parties involved in evaluating or delivering requested services.
- Legal, accounting, insurance, and other professional advisers.
- Government, regulatory, law-enforcement, or emergency authorities where required or permitted by law.
- A purchaser, successor, or adviser involved in a proposed or completed business transaction, subject to appropriate confidentiality requirements.
- Other parties with your consent or as otherwise permitted by law.
Our service providers are authorized to use personal information only for the purposes for which it was provided or as permitted by law.
9. Information Processed Outside Canada
Some service providers, including Klaviyo and certain website or analytics providers, may store or process information outside British Columbia or Canada.
When personal information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with those laws.
We take reasonable steps to ensure that service providers handling personal information provide an appropriate level of protection.
10. Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, contractual, operational, accounting, and reporting requirements.
Newsletter subscriber information may be retained while you remain subscribed. If you unsubscribe, we may retain limited information necessary to record and respect your opt-out request.
When personal information is no longer required, we securely delete, destroy, or anonymize it, subject to our legal and record-retention obligations.
11. Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information in our custody or control. These measures are intended to protect information against unauthorized access, collection, use, disclosure, modification, loss, or disposal.
No website, network, or electronic storage system is completely secure. Although we take reasonable precautions, we cannot guarantee the absolute security of information transmitted or stored electronically.
12. Access and Correction
Subject to applicable law, you may request:
- Access to personal information we hold about you.
- Information about how your personal information has been used or disclosed.
- Correction of personal information that is inaccurate or incomplete.
- Withdrawal of consent, where applicable.
We may need to verify your identity before processing a request. Certain information may be withheld where permitted or required by law.
To make a request, contact our Privacy Officer using the information below.
13. Third-Party Websites
Our website may contain links to websites operated by other organizations. We are not responsible for the privacy, security, content, or practices of third-party websites. We recommend reviewing the privacy policy of each website you visit.
14. Children’s Privacy
Our website and services are intended for businesses, professionals, government organizations, and adult users. We do not knowingly collect personal information from children through our website.
15. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal obligations.
The revised policy will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
16. Contact Us
Questions, requests, or concerns about this Privacy Policy or our handling of personal information may be directed to:
Privacy Officer
Headlands Environmental
101-43995 Progress Way
Chilliwack, British Columbia
Email: info@headlandsenvironmental.com
Telephone: 778-201-7309
If you are not satisfied with our response, you may also contact the Office of the Information and Privacy Commissioner for British Columbia.